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  • Art's was recommended by a family friend; however, after my experience there I am really wondering how often they actually used Art's. The guys working the front desk are super nice, but unfortunately the actual work there was absolutely no good. The only thing they got right was a basic oil change. I have a 2004 Toyota SUV and I took it into Art's for the first time for some work and they replaced the shocks, did the oil change, and supposedly did some work on the brakes. They charged us just over $1,000 for the work which was reasonable. I have no problem with that. A couple days after getting the car back it started making a really obnoxious squeaking and creaking noise when I braked, turned, went over bumps, or even got out of the car! We called Art's and took the car back. The mechanic got into the car to listen to the noise while I drove and commented that he is "not used to working on cars like this". I'm not sure what he meant, a Toyota is pretty common and basic! We left it there and it was quiet for about a day after picking it up later. It started squeaking again, this time it was worse though. We decided to pay and take it to Toyota AutoNation and they figured out the problem right away. Art's had given us a defective shock that wasn't supposed to go in my type of car. I'm baffled on how they didn't realize this the second time around at Art's. We took it back for the third time, told them what AutoNation said and showed them the paperwork, and they replaced the shock. However, a couple days later the car was worse than ever and I was almost scared to drive it. We gave up on Art's and went back to AutoNation. The shock Art's used was STILL the wrong type of shock, and they told us my wheels could have come off while driving. They also checked the brakes and apparently there was about a millimeter left on the back where Art's had supposedly fixed them. My car is now just fine thanks to AutoNation's common sense. I am very disappointed with Art's: It complete wast of time and money on incompetent mechanics and useless car parts.
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