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  • I really don't take the time to write reviews but the experience I recieved wasn't good. I took my car in on 3/17/17 for an oil change only. I just had my car in the mechanics shop for some work done but decided to have Surprise Honda change my oil since it is FREE for first timers. At first, the experience was great. Friendly greetings as they took down my info. As I waited in the waiting area, they began to tell me that I needed an alignment. The service guy stated they usually charge $129.99 but since I'm a new customer, they will charge "only" $99.99. Wow thanks!! Automatic red flag!! I knew this wasn't a truthful story since they just showed me my tires all have good tread and I took it to Costco to get the tires checked balanced and rotated the day before. I told the service guy no thanks not thinking much of it. Then I decided to make sure I didn't need an alignment by taking to my usual Networks alignment & brakes shop since they charge very little for one. Come to find out, I was correct! I DID NOT need an alignment and this really upset me. Business is not gained by making up lies. Needless to say, I'm telling all my friends and family to STAY AWAY from this dealership!!!
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