I needed help for a certain part on my bike. The rep Andy said he would go look in the back and call me back. I figured it would be a quick search in the back, boy was I wrong.
Hours later, I had not received a call. I called the bike shop to follow up on my request and another representative said Ryan never was going to call me back.
Wonderful service all around if you like dealing with kids that don't give a care about customer service.