The whole experience was kind of a blur. Not sure why I couldn't get itemized values for my things but I imagine that's how most places do it. I think I talked to Eric, but he never introduced himself. Seemed incredibly rushed and probably wanting to talk to the people after me. Maybe I just caught him on a bad day. In any case, I can say he was very efficient and I would probably go back.
After posting my original review above, I immediately got a call from Eric apologizing for my experience and asking what he could do to make it up to me. He provided me the information I wanted and totally turned around my initial client service experience. More businesses should operate this way. Now I can say I will definitely be back if I have the opportunity.