Total... service... breakdown! I waited the obligatory 30 minutes on a Friday night so that my 2 boys and I could duck in for dinner (the make-your-own pizza is a kids favorite). When our buzzer buzzed, I took it up and the gentleman at the front said it must have malfunctioned. My BS meter went to 10 as we waited for another 10 minutes for a seat. Once seated, the waitress took a ton of time to get our order, and then for some inexplicable reason didn't enter our order until the first kids meal came out to the table - spanning at least 45 minutes from sitting to serving. Maybe it was a bad night, I could hear constant service and kitchen screw-ups from the party of 10 behind us. Food quality was bad on top of this... burger bun was hard, pizza dough was crusty *before* they cooked it as my son was making his pizza... the only thing they didn't screw up was my beer.
Although the wait is comporable, I will pick Yard House at the other end of Desert Ridge next time. I'll stick to Rock Bottom on the West side at Arrowhead, which has never let me down.