Over-priced and they nickle-and-dime you. They tried to charge me $50 to get a copy of each of my dogs' vet records. I didn't fall for that. They also tried to scare me into getting a health certificate for each of my dogs when I told them we were driving to the US and crossing the border, even after I told them that the US Customs does NOT require a health certificate for dogs to enter the US by land. (I checked the gov't website.) What you do need is a valid rabies certificate, which we brought along with a copy of all of my dogs' vet records just in case. Had I given in to their unnecessary and costly misinformation, it would have cost me, for each of my dogs, a vet visit ($69 i think) per dog plus $7.50 just for the health certificate. Seriously, they charge for the certificate in addition to the visit fee. Ridiculous.
Well, we crossed to the US border with just my dogs' vet records and recent rabies certificates--hassle free.