Had a 2:45 appointment and showed up @ 2:52 due to traffic. Receptionist was on the phone at arrival and didn't make any eye contact to say "just a second". I used the check in kiosk, went to the ladies room, and when I came out she said "it is 3pm and we can longer take you." Zero effort was made to push another appointment 10 minutes or move people around to accommodate me, the guest. I even said I can just have a blow dry with no styling and she said no. I suggest taking a look at customer service. Each head of hair is different, mine could have definitely be dried in 30 minutes. But that wasn't even a question or consideration - I won't be rebooking. Ps it's 3:08 as I post this message. #flexibility #customerservice #friendlieness #goesalongway