I have been going to this establishment @ least once a year since 2009 and have NEVER had the type of customer experience I had today. Went to watch the 1145 showing of War for the Planet of the Apes.
It was myself and a Friend sitting in theater 6 J9 and J10 with one other person sitting in J4. Several times the gentelmanan in J4 was texting, and one occasion was actully on the phone during the movie.
There were a couple of times I had the waiter come in to replace/refill our drinks. On a couple of the occassions the waiter and or server that brought our drinks never once asked the gentleman to put his phone away.
After the movie I approached a manager and brought my concern of not being able to fully enjoy the show because of the individual and was rudly put off with him saying, "if I had brought it to there attenrion sooner then he WOULD have done something.
This place has servers in and out of the movie through out the duration of the movie. They should have said something to the gentleman or to there manager. It not like Harkins or most AMC'S that dont offer a dine while watching a movie.
This gave me a very bad impression of this establishment and how they view a customers complaint.
I am a Premire member with AMC and will after this take my money and loyalty to them. They do have two locations that offer food while you watch a movie and I will go to those if I want ro dine @ the same time I want to see a movie.