Update: It took them a just under couple of weeks, but they refunded my $200, cancelled the warranty, and promised to speak with the employee who did this. They also agreed to send me something in the mail as an apology which I am still waiting on. Management (or whoever called me) obviously wasn't happy with the negative experience and bad press. I know they can't know for sure berceuse they weren't there, but their employee went out of his way to rip me off. I don't believe the company encourages this.
In the end they fixed my problem for an ok price. I trust that the work is good. If you decide to use them do not trust what the tech says, no matter how many times you ask. Make him explain every line item on the bill and what he's charging you for.