If it wasn't for the food that was prepared with skillful competence this would be a 0 star. I had breakfast with my family 3 kids and 2 adults. We were seated our drink order was taken and after our drinks were delivered the service came to a halt. I took my son to the restroom and realized the woman waiting on us an owner there were pictures on the wall of her I can only assume. If those were family photos they should realize that's how people want to be treated in s diner establishment like family and not given the cold shoulder when asking to refill my child's chocolate milk. As it turns out the party sitting next to us was family and treated a whole lot differently the server was attentive, prompted and friendly for us it was more like she didn't have the time of day. We will not return to the Southwest Diner.