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| - Well this is one of the better properties I have stayed at in Las Vegas. I took my parents here for their 30th Wedding Anniversary and I was pleasantly surprised.
A quick run down:
The buffet - it is what it is cracked up to be. It was totally un-need and unwarranted but I probably ate $100 worth of crab legs alone. A nice selection of food choices but I might stay away if I were vegetarian or vegan, it didnt look very friendly to those dining choices.
The hotel rooms - Nice rooms, not the fanciest but very well done. No complaints. Our view from the 53rd floor and my parents view from the 52nd floor was amazing, the best view I have ever had of the Strip.
The service - Everyone was helpful, the dealers, bartenders, front desk staff, etc.
The "European" Pool - This would be my first visit to a stateside top "optional" swimming pool. Complete with outdoor Blackjack tables, craps tables, poker tables and a full service bar, what else could a guy want? ;)
The crazy - The woman playing $500 minimum per hand Blackjack for 15+ hours straight.
The bad - I had made an attempt to take my parents to the Grand Canyon on one of the days of our visit. I was provided with directions to the Grand Canyon from the Concierge Desk which turned out to be incorrect (read: TERRIBLE) directions. This resulted in a 8 hour boondoggle and never actually seeing the Grand Canyon. To top it off the return directions on the sheet provided were even incorrect on how to get back to the property.
I raised this to the manager of the Concierge Desk desk and explained how it wasted a day of our vacation, etc. She was unable to help me immediately but deferred me to the manager of the entire property. About an hour later I received a call from the manager of the hotel who apologized profusely, etc. They ended up compensating us somewhat but in the end I do not think 100% due to the error.
My expectation when visiting (and paying for) a property of this caliber, things like directions to a popular National Park will be 110% correct. The manager of the Concierge Desk admitted that the directions were Map Quest directions that they had not checked out on their own, needless to say I was pissed.
Would I go back? Sure, I liked the general vibe of the property and I would be willing to give it another try, regardless of the heinous error on the driving directions.
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