The doctor was great, but the support staff was in my opinion unethical. I was quoted a price by an insurance company after the insurance company confirmed that price directly with Horizon. At the time of my first appointment Horizon stated that they were going to charge an extra $250 (which interesting enough was also the initial charge to have your eyes examined if you have had the procedure previously and which is supposed to go toward the cost of the procedure). The insurance company could not get Horizon to comply with the agreed upon fee. The insurance company stated that they will be filling a complaint with Horizon for not following the agreed insurance price. I have since decided to go elsewhere for my surgery and I was told I could get my records to take to another facility, but when I called to request my records I learned that Horizon charges $15.00 for records (and that is for only my consult for corrective eye surgery). No matter how good the doctors are at this office, I would look to go elsewhere due to the lack in trust of the company.