This is my first brazilian blowout, and I absolutely love it! Katie did an awesome job! I have little bit longer than shoulder length, really wavy hair, and getting worse as I age. Unless I blow dry it straight, it turns into a frizzy mess that I have to put up in a ponytail. Katie took the time to explain the process to me, the expectations I had, and the do's and dont's for maintenance. My hair is straight and smooth for the first time in my life (at least without using the heck out of my blow dryer and flat iron!) She is an expert of the brazlian blowout, and I couldn't have asked for anything better!