I come here all the time, admittedly because my building is directly next to it. The food is much better than you would expect from this type of bar (while maybe slightly overpriced) and service is usually really good. In fact, the busier it gets the better the service! Really fun, chill atmosphere. I have been going here at least once a week for over a year and have never had a complaint.
Today I made a to-go order for the first time because I was craving All American's sweet potato fries (they are incredible) and they told me my order would be ready in 10 minutes. They took a longer than ten minutes, and didn't charge for the order because of the delay.
I didn't think I could ever love this place more than I already did!