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  • Despite being crazy busy when I went here, I found the staff to be extremely helpful, very friendly and of course, very knowledgeable about Apple products. They had a good system set up, with greeters at the door directing people to various "Genius Bar" staff according to what you were in for. Fortunately for me, I was being helped by staff who were nothing but kind and courteous. But I overheard another employee talking down to another customer, saying, "You need to just trust me that I know how to do my job, ok?" Wow. Someone was having a bad day, I guess. But no need to talk down to people, dude. I guess not everyone can deal with the holiday crowds, but he shouldn't have been so curt with the customer. The guy was just asking questions. Not everyone is an Apple "Genius". Anyway, I was experiencing sudden shutdown issues with my battery in my iPhone 6s, which turned out to be an issue for many phones, so I made an appointment to take my phone in and have the battery replaced under warranty. Unfortunately, my screen was cracked and they insisted that I pay to have this fixed at the same time, as they cannot properly change out the battery without further damaging the screen. Due to the phone constantly shutting off, despite having adequate 'juice', I knew I better get it fixed sooner than later. I guess the iPhone 6s is the most expensive screen to fix, because it cost me a whopping $200 after taxes. I also replaced the tempered glass screen protector, which was another $45. Ouch. I can't really complain, though, as I've been very happy with my iPhone otherwise. Yes, they are expensive products, but also very good quality. I've had several iPhones over the years, and so far, the 6s is my favourite. I have also since purchased an Otterbox protector case so I can be sure to keep this phone safe for years to come. Or until I get sucked into buying a newer one. hahaha.
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