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| - WE FOUND A USED NEEDLE IN OUR ROOM....
On August 20th, my family and I drove to Las Vegas for a short trip before my kids went back to school. We decided to stay at the Rio Hotel resort and Casino. While we were there, we had a great time. The pool was nice, the concierge was very professional and the Voodoo Zip-lining was amazing.
As our trip was drawing to a near end, the last day we were there, we discussed extending our trip and staying the weekend. As we browsed the internet to check availability, my three year old daughter walks up to me and hands me an exposed needle. I quickly but carefully take the needle from her hand and ask if she was hurt by it and she reluctantly said no. I then proceeded to secure the item and checked my kids for any bruising or traces of blood. I ask my daughter where she got the needle and she told me it was in the couch. I couldn't believe a needle was in the crevasses of the couch in which my kids were playing on and jumping on. Keep in mind, we had already been staying there a few days and I thought to myself and said, "If they missed a needle, what else could they have missed". I began to search the rest of the room for anything else out of the ordinary.
I was infuriated and called the front desk to speak with a manager. I spoke with a manager and her name was Rosana. I explained to her what happened and expressed how upset we were with how irresponsible the cleaning staff was to miss something as dangerous as a needle. The manager apologized for the incident and we had to make a report of the incident however everyone involved acted like it wasn't a big deal. The supervisor that came to our room picked up the needle and walked out with it, no plastic baggie, nothing. Then another guy came to our room to collect the needle and we said it had already been taken care of. Then he came back a while later because he needed a report. It seemed that no one knew the proper procedures to take place for an incident like this and took about another hour and a half of our time while we were trying to leave. Considering the risk and that this is a safety issue and what could have happened, I would have thought they would try to be more apologetic or at least try to offer some type of compensation to try to earn my business back.
It made me sick to my stomach to think that my kids could have been hurt or killed by this exposed needle. We don't know whose needle that was or what they did with it before it arrived as our roommate. We have decided to never stay at the Rio or any of its affiliates. Not to mention the large collection of dust and debris on top the TV stand and on the carpet that looked like it wasn't cleaned for an exceptionally long time, and no one acted like this needle thing was a big deal.
Overall, Rio will never have my business and will never be a place my family and I will stay. I can say that our experience at the Rio will scar our memories as well as give us another reason not to go to Las Vegas for a vacation.
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