| rev:text
| - Be careful who you give your money to here.
Don't think that just because it is nice, and bright, and clean, that it is anything other than a car dealership, waiting to RIP YOU OFF.
Subaru's are great cars and there is really only one place to get them in Vegas. Be smart! Just because it's an excellent product doesn't mean they won't try to screw around. I bought the car I wanted, because I wanted it, despite the sales people rubbing me wrong from the start.
This review is regarding a recent issue. I am going to leave the Service Manager out of this, because I honestly believe he was just doing what he was told and was trying to help. Also, all things considered, the service team still did a good job on the work, kept to the scheduled deadline, and communicated everything I needed to know. I used to LOVE just bringing my car in for service and sitting in the waiting area.
I purchased a warranty when I got my car in the summer of 2011. At a routine service in 2013, I was given a list of things that needed to be fixed. When I asked if my warranty covered those items, no one knew what I was talking about. It took three days for me to get a call back indicating that it was covered and we were all good. They would call to schedule the repair when the parts were in.
That call never came.
I scheduled the next maintenance just recently. At that appointment, I was given a new list of things that needed to be fixed or replaced. I again asked if the warranty covered it, and was again met with "what are you talking about?"
So, here is where I not only start getting crapped on, but find out that, had I not raised the issue, the money I spent over two years ago would never have been recorded, however someone would still have gotten credit, and a bonus for selling it to me.
A cluster F of phone calls ensue, were departments are blaming each other, telling me to call someone else. The warranty company, Subaru of America, has no record that I ever purchased the services and instructs me to contact the dealership. The dealership instructs me to contact the servicer. I talk to four people... I am told that I do not have a warranty. If they can find it, someone will get back to me.
But before I ever hear back about that, I get a Customer Service follow up call. After explaining everything listed here and that I am not happy because I keep willingly spending my money there and no one is on the same page. I am told that someone will get back to me. I ask to just spoke to the General Manager, so that I can actually get the help I need. I accept the answer that I will get a call back.
I e-mailed back asking for a full explanation of the issue and that the General Manager is copied on the response. I receive a one line response asking that I call. Because paper trails are dangerous.
Would you believe that 15 minutes later, my warranty magically reappears, my work was covered, AND I has an appointment scheduled for Saturday?? That's pretty impressive.
However, there was no explanation given and the GM was not copied on the message... which is interesting, because, again, I asked for something very specific and did not get it.
I asked again for an explanation and received "Clerical error by someone who does not work here anymore", which is exceeding convenient for a manager trying to avoid responsibility for his team, regardless of when it happened. Just "it's all fixed now, see you Saturday."
You may also notice that there was no good will offer to make up for the error. Just "hey, we screwed up, made you do the leg work to prove it, you caught us, ha ha, now keep paying for services, because we are the only Subaru dealership in town".
I specifically asked on several occasions, several different ways, for something a little more substantial, and was eventually offered 10% off other recommended services, for which I already have a 15% off coupon and all of which I can do myself in the garage.
I wasn't offered a free oil change, or an air filter, or even one of those neat Team Subaru hats.
So, overall, the problem is that no one accepted responsibility. No one did anything to actually fix the anger and frustration
Every person I have talked to has made sure to blame someone else and the problem has yet to be resolved.
In the end, I SOLD MY CAR just so I would not have to deal with the only Subaru Dealership in Las Vegas... You should be embarrassed.
Businesses spend loads of money sourcing customers. It seems silly to my that you'd lose a loyalist over unprofessional behavior.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)