Wow reading the reviews on here I am either one of the few lucky ones or management has made some changes as my salesman hinted at during the sales process. I also used the service department so I will break the review down into two parts.
Sales:
As many of the negative reviews have even said this was pretty easy and much less hassle than other dealerships. Found a 2008 mustang I was interested in at west sahara location which I live closer to but didn't appreciate their salesman pressure and sending me a letter in the mail to come back and see him which I never authorized my mailing address to be solicited but anyways I contacted this location and spoke with Lorenzo (my salesman would definetly recommend) who within a couple days got it over to henderson location. The process from here was very quick and simple test drove it loved it put my credit app on got approved and was ready to go within a couple hours. I liked dealing with my one salesman the entire process he was polite professional and showed me on his screen every single step of the process. It was nice not dealing with the hassle and hours of work dealerships can be. Had no pressure and they made me feel comfortable car is great had it about a month now and put close to 3000 miles on it.
Service:
Reading other reviews I was very worried about what I would have to deal with when I needed to make an appointment to have a couple things (minor) checked out within my 30 day warranty. While it wasn't perfect it was much better than I had anticipated. A couple door trims loose inside car 2 of them were able to be reattached. Front brakes were making some noise. I was ready to get the "they are within carmax standard" response which I did get but they said they were still going to replace the front brake pads and resurface rotors. It took a whole day and I needed to go to work they told me I wasn't getting a loaner at first had to fight for a bit on that one but they caved in and gave me one. Jason and brent(manager) treated me well and kept me informed during the two occaison I had it in fit service.
Overall great experience buying minus one star for having to fight them a bit getting a loaner car and also when a trim part came in it took them awhile to call and notify me. Would recommend overall