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  • The food was good but the customer service was terrible. The restaurant wasn't busy and was enough staffed but we had to wait 25 minutes before a server came to us, we had to go take the menus ourselves, the food took another 30 minutes to be brought to the table (fries were cold), I asked the waiter not to bring one of the elements of the dish, Wich he brought, I ordered 2 other things Wich he never brought us. The server was unfriendly, not smiling, he never came to check on us how the dinner was. Once we were finished we wanted to pay but there was just no one around, after 30 minutes I asked another server Wich sent our server, he brought the bill but never came back with a card machine for me to pay, after 15 minutes I asked the hostess if I could pay, she was friendlier but asked me the waiter name, which I had no idea as he never introduced himself.(all I know is he had a grey beard). The service was bad and therefore did not deserve any tipping, I'm happy to tip from 10% when the service is avergage and go up to 25% when it's good to excellent. The waiter asked me twice if I was aware that tip wasn't included, I replied yes and got ready to leave (he should have understood that if a customer doesn't tip it means something was wrong). Once I was out, he came back towards me and asked again from the terasse if I was aware that tips wasn't included (wasn't I clear when I said yes?) I repeated yes and had to tell him that the service had been bad for him to stop annoying me more. Instead of apologizing for the service he gave me a very arrogant facial expression. I understand tips are an important part of the waiters salary and it's not an easy job but if you choose to do it you need to deliver an acceptable service at minimum. Although it's a common practice, tipping is not mendatory and is at the discretion of the customer and his satisfaction.
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