The staff here are god awful. I have stopped into this location 3 or 4 times (mostly because there is ample parking and Winners in the same big box mall). Each time - seriously - each time - the staff have been rude.
The top two were:
1. When they mocked what I ordered. Really?! I jwanted a pike coffee. The barista made a comment about how I wasn't ordering anything more fancy and rolled his eyes when I said that was all I wanted.
2. The other time, they were somewhat busy (aka more than 2 people for this location), and they took my name for my latte order. The girl asked me how I spelled my name. When I told her and she mispronounced it, and I corrected her, she gave me flack for the way it is spelled and pronounced.
I really, really do not like the service here. Just horrid.
Go to the Second Cup down the street or make instant coffee instead. Yes, its that bad.