My friend used to have a premier membership. We were here trying renew it so that we can start making purchases here again. Since my friend owns a business, we want to have a regular business membership. We showed her various proof that we are the business owner and she still turned us down. Fine...we want regular membership to avoid all the hassle. Then..she turned around trying to up sell is the premier membership again. When I asked her for the detail since the price is pretty much double, she became very impatient with me. My friend didn't want to bother with the detail so he wanted to just sign up and start shopping. When we were ready to pay for it, she told us they only accept several types of payments which we didn't carry with us. After 15 minutes of that, we basically just walked out of there. I gave it a one star for the lack of care for the customer, the hassle/inconvenient that they make customer goes thru, and how horrible this place has made us feel after we were gone.