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  • My letter to the GM Renaissance Las Vegas! Hello - First and foremost let me tell you what an amazing weekend we had @ your hotel. It was absolutely perfect. This doesn't happen to my husband and I very often and so for it to go as smoothly as it did was wonderful. We loved every bit of your hotel, staff and accommodations. We arrived on Friday and due to a prior engagement had almost a midnight check in. My husband ran in to check us in and came back rather quickly. He advised that there was a slight snafu but we were just waiting on mgmnt to get us an upgraded room. In my eyes this was just free water. I was almost in tears. I thought our reservation was lost or even worse. When he came back for the second time and we went to go park - I was still very anxious about the whole thing. Well, when we got to the 12th floor and we opened our room 1232 (BEST ROOM EVER!) I couldn't believe my eyes. We have NEVER been upgraded. Not even for our honeymoon. It rained on our wedding day. :( Anyway I digress. I whipped out my camera and started to take pics immediately. What a fantastic room. So nice. It was bigger then our first apt together. Everything was FANTASTIC!!! The shower, the tub, the bed, that chaise lounger, the furniture, the kitchen and best of all TWO BATHROOMS!!!! WOW. Talk about impressed. As I say upgrades like this one just do not happen to us. We were just so appreciative. Oh! I forgot to mention the free dessert. I still owe our food delivery guy a tip. I don't think he understood what I was trying to tell him when he arrived. It was fantastic. Two days later we are still talking about what an AWESOME time we had. The room was so great. I wish we could have stayed longer. It was a once in a lifetime upgrade and won't soon be forgotten. Loved it. Thank you to your staff and everyone involved in making our weekend one that will be commented on for a very long time. We will certainly be back.
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