We are visiting from out of town and went to see a movie at this theater. When we got back to our hotel, my wife noticed her phone was missing. (More importantly, in the case was her ID, all her credit cards etc) I call this theater (and spoke to a "Meredith" who claims to be the manager) exasperated, I asked her if she would be kind enough to let me drive over there and check the theater. She informed me that another movie was playing and that no one from her theater could check, and neither could I, until after 12:30 when the movie let out. She said she'd take my info and contact me if they found it. I explained that all of her personal info was also in the case and she didn't care. I even offered to buy another movie ticket just to get into the theater. She was so rude and of no assistance. (Before I spoke with her, I accidentally called the wrong theater and they were so nice and willing to help.) I understand guidelines, and rules, but customer service always comes first. Management, and customer relations is CLEARLY not Meredith's strength.