Ipower is so ridiculous! Horrible. My website www.realestateslang.com vaporized from their site. I called customer service, unlike other reviews, they answered. "Stephanie" was polite but had zero answers and zero resolution. She said she checked with "Tier 1" customer service for advice. What was she? Tier 0? My site disapeared. They have no record of how, when or why? She suggested I did it or hackers or my web designer. Its been up 2 years without a problem. Ironically, Ipower auto renewed my domain name 2 weeks before expiration 6/8/2013 but keeps 2 weeks of back up? 2 weeks for a tech company? thats both bizarre and ridiculous. Plus every time you speak with them they try to upsell you to a multi year contract. I mean every time. Its got to be printed by their phones and pushed on them from Tier 1 management. God they suck and I'm screwed. Now I have to see if my web designer will resend the FTP files to Ipower. I will swap them out and find a more reliable host with true back up. What a disatrous memorial day weekend. Thank Ipower for zero power.