I used to love Ace Hardware.........when I lived in California. Although it wasn't as big as Home Depot, it was a clean, organized store with awesome customer service. All of the employees wanted to help you and were very knowledgeable.
I only came here to buy gift cards. As soon as I walked in, the cashier in the front greeted me. I walked up to the register and told her that I wanted to purchase 2 gift cards. Then she replied "Oh, I don't know how to ring up gift cards. Let me call my manager." Fail! How did she not know how to do this? Then I thought okay, maybe she's a new employee. When the manager came over, he walked her through the process on the register. Then realized that they did it wrong. Fail again! So then they pulled out an old looking "manual" from the drawer and followed the instructions. Success! Finally, after 15 minutes of waiting. I can't believe the manager didn't even know how to ring up the gift cards!
Even though I didn't shop here, the store looked organized. There was also a small Hawaiian snack area in the front by the registers. I am giving them 3 stars because they were nice and apologized about the whole situation.