NEVER AGAIN! This is the second time in the 20 years since I moved to NC that I've ventured to this location. Unbelievably the same thing happened tonight. My family and I were seated right away. And then sat for nearly 15 minutes looking at menus without so much as nod in our direction. The restaurant was not busy and there was plenty of staff congregated around the kitchen. Tables in our area were attended to while we sat without even a drink order being taken. I even told my family about the last time my husband and I went to this Carrabba's and were seated but never served. Fool me once shame on you, fool me twice shame on me. There won't be a third time. DON'T GO TO THIS LOCATION!!
I've visited the Concord location with coworkers and didn't have a problem. Just like the last time we got up and walked out. I told the TWO hosts at the host station that our menus were still on the table since no one came to see us. All I got was a "Really?" No attempt at service recovery. I left AGAIN feeling disappointed and disrespected. I'm done with Carrabba's.