I've eaten here many times and have always been happy with the service
My favourite is the red pepper soup for starters. Perfectly balanced flavours and texture.
The one time my wife had a problem with bad fish the manager was very apologetic, comp'ed her meal (she'd ordered something else) and our drinks. Then sent us a gift card in the mail as a further gesture of goodwill which certainly encouraged us to go back.
When there's events at the ACC and/or Rogers Centre they won't take reservations and so it can be difficult and a long wait to get a table. Other than that, it's a great place for a drink and bite to eat.