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| - Very poor, disappointing experience all around. We will not be returning.
We came at 7pm on a Thursday; only a few tables occupied. The first thing I noticed was the proliferation of televisions showing the sports channel. Not what I expected.
The server greeted us, but not in a friendly manner. Then we waited almost 5 minutes to be taken to our seat. There seemed to be only two wait staff, neither of whom was in any particular hurry. After we ordered, it took 40 minutes to get our food (two burgers, one order of waffle fries and fried pickles) during which time, we did not have our drinks refilled. Nor did the server let us know why the order was taking so long. The fried pickles were good, but $7 for 5 spears of dill pickle is steep. The waffle fries are good, but we did not get any ketchup. My husband got up to look for some since no staff was in sight, but had no luck. We asked one of the servers for ketchup, and she said "Okay" in the same dismissive tone as she had greeted us. Like she was doing us a favour. The ketchup never came. Our server did come by once to see how the food was. She was cheerful enough, but an extremely poor server. No skills at all. Obviously hired for her looks and long blonde hair which she repeatedly played with. Also, maybe I am old-fashioned, but I do not think it is appropriate for an employee's bra straps to be in full view under her tank top. The burgers were not worth $14! Tasteless meat, dry bun. The "Black and Blue burger" featured blue cheese, but there were only a few crumbles in the centre. The "Big Kahuna" tasted more of mayonnaise than pineapple and teriyaki sauce.
So...we went because we had a livingsocial voucher and had been looking forward to trying somewhere new to us. The only reason we left any tip at all was so the server would not think we were cheap jerks using a coupon.
Save your money and go to fatburger! Better burger, cheerful service. Shame on you, loungeburger. One of the worst dining experiences ever.
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