I went to the one in Chandler and it was great, wanted to try this one and got disappointed. The food was ok but the customer service was terrible. I couldn't ask anything without them making a face. All I wanted was the food and get the hell out of there. I got a pad thai with tofu, hot, and it didn't burn my mouth. I tried Thai hot once and it was more like a 8/10 so either way I think that if you want extra Thai Hot you should ask because YMMV on the spice level depending on which location you are going.
Otherwise, good concept, a biet on the pricy side comparing to similar shops.