I actually brought in 2 laptops to get serviced. John was very helpful and tried to tell me everything he could from how long the repair could take to what the issues could possibly be . He told me the different prices of services. I had to order a piece for my laptop to be repaired and the part arrived within a few days and the laptop was fixed 24 hours after that. All of questions were answered even some not related to these repairs. I would recommend this repair place.