I purchased a DVR through Amazon it was a Channel Master DVR. I bought it September 18th of 2014 and I just called today which is December 5th. The reason for my call was my remote is not working.
Living in Mesa and finding out the location is in Gilbert (3 miles away) they sent me through an entire process of a warranty claim, and service call for somebody to call me back and set up an appointment just to get me a new remote. Within 24 hours of a work day. So that means Monday for me. How insane is that? I just need a new remote. The product isn't even four months old!!! I have a year warranty.
The way the DVR was made it does not have any buttons on the machine itself, so you have to use the remote to turn on your TV and the DVR. Now I have to dismantle my DVR, losing all my prescheduled recorded programs and hook my HD antenna directly to my TV, thus losing everything on my DVR that is going to be recorded in the next few days. (Or until a service tech calls?). This is such an inconvenience I can't believe they won't just replace my remote. I can drive there!!
I will update this review as it takes place, I am not happy about this! I will also be writing a review on Amazon.
UPDATE UPDATE
Although I had to buy a new remote, all is great.
I just recently bought a second DVR from them. Because I was a return customer they gave me a deal.