uh, wut?
I tried to come here after flying in late night to CLE Hopkins and needing a bite after a long flight home. Nothing else was open in the area and Steak 'n Shake's "OPEN 24 hours" sign was shining like a beacon on Lorain Avenue. First we attempted to go through the drive-through but no one answered. Ok, let's go inside, we thought. When we attempted to open the door it was locked. Staff saw us attempting to enter and refused to make eye contact. Another group approached and were equally flummoxed after jiggling the handle to enter--a guy in the group threw up his arms with disdain and yelled "what's the point?!" My sentiments exactly, guy.
Maybe this place is run by a bunch of apathetic teenagers over night but management needs to get it together. If you're closed then turn off your sign. Shameful. It felt like the twilight zone.