The worst experience I have ever had with not only a car rental agency but customer service in general. After reserving a car weeks in advance (at the queens quay location) and confirming the day before, I show up and the place is closed. After multiple phone calls I was directed to go to the Pearson Airport location instead as they were able to hold a car there. After an hour commute in rush hour traffic I am finally on the road and promised by 2 different employees a discount for there mistake. Instead I receive a bill twice the amount I was quoted. After literally 10 phone calls over a month span trying to correct the amount I was compensated nothing. This place is a total joke and doesn't care about customers once a dollar is in there pocket.