I fully understand that we're talking about $5 pizza here, but when your whole advertising campaign is based on "Hot-N-Ready" - maybe you should have some pizzas that are actually hot and/or ready? After paying, they told me that it would be a 5-10 minute wait. After 15 minutes, I asked to speak to the manager - only to be rudely greeted by some guy that couldn't even be troubled to put down his cell phone - apparently he was in the middle of some text saga with his friend "Pacho" - I only know because he couldn't even be troubled to put down his phone while I was asking how much longer it was going to be. Ultimately, he walked away from me and said to his apparent manager, "you need to deal with this fool!" There was absolutely no effort to provide any sort of customer service or rectify the situation. Next time, I'll pay the extra $5 to go to Papa John's.