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  • Yikes! A very nice salesman came in our office & we agreed to buy their water and have their water cooler. We signed an agreement stating they will refill our water every two weeks at a great price. Deal. Two weeks later, no water. I call and ask they say it's only refilled once a month. Well we are out of water and would like more please! FIVE DAYS later water shows up. When we go to use the new water, the cooler doesn't work! I called to have it picked up, we were over the service. They said they would come pick it up. I guess they came and fixed it two days later. Not what we asked for! I called again and asked why it wasn't removed, they said they would call back. Five days later I call them again, they tell me they will pick it up in 10 days. No thanks, we want it gone now. I feel like this water cooler is a disease I can't get out of the office! The manager is very nice, the lady who answers the phone is a complete snob who cares very little about customer service. This company needs to run like a business. If people are not satisfied, why leave your cooler there? We got this service so it would conveneince us, but with the amount of time I have spent on the phone with them it has been a complete waste. Sad that their poor customer service is pulling down the whole company. Let's see how long it actually takes them to remove it. It's been five days since the planned removal date...
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