Got a coupon for a free charburger. I heard from a friend that the flavor "is similar to In-n-out but better". I'm not a HUGE In-n-out fan but it's OK so I tried the Habit. Of course you get the burger free but pay to add fries and a drink as expected. We then apparently made a mistake and asked for "cheese fries". (Which, btw, every restaurant I've ever been to can, and does, make.)
Cashier said "Uhhhh...I don't know if we can do that. Let me ask the manager." Manager comes out and asks what we want.
I explain again..."cheese fries...you know...fries with cheese melted on top."
She says no...that they don't have that.
ME: "Ok...do you have fries?"
MANAGER: "Yes."
ME: "Do you have cheese?"
MANAGER: "Yes."
ME: "Soooo...can you just put the cheese ON the fries?"
MANAGER: "No."
ME: "Is it about the cost? We can pay for the cheese separately as an extra piece of cheese for a burger and you can just put it on the fries. Would that work?"
MANAGER: "We can't put cheese on your fries."
ME: "Ok...can you just sell us a piece of cheese?"
MANAGER: "Yes."
Food comes out, and sure enough in a separate cardboard fry container...a single slice of cheese which we promptly flipped over on top of the fries and VOILA! Cheese fries!
We made the amazing transformation right at the counter and showed them. I still don't understand why they couldn't just put it on the fries and skip the step and extra trash incurred by putting it in its own container, but whatever. Lol.
So...aside from the cheese fry incident the Habit was...eh. The taste wasn't anything special...probably rather go to In-n-out. The fries (even with cheese on them) weren't very good. The burger patty was very small. I wished I had gotten a double and I don't normally get doubles. The meat to bread/lettuce ratio was terrible. The prices weren't a great deal. I would say I probably wouldn't go back unless I got another free burger coupon and even then, because of the inflexibility of the cheese fry issue I believe I can safely say I won't go back at all. It's not the cheese specifically, it's the inability of the staff (especially the manager) to be helpful and figure out a way to do something so simple that would make a first time visitor want to come back.