where to start...
a few months ago I slammed.my truck into a curb. I destroyed the wheel and rim. took the truck to Discount tire to get replacements, which they were able to do. They got a factory rim and a new tire the following day. It could have been same day but the I had miss there delivery from the dealership.
I took it to get it aligned across the street and they said they did the best they could. They're best was well really bad the stirring wheel if you hold it straight the truck would go straight but if you left go the house whole truck went to the left.
Discount Tire told me they recommend going to Quality Star down rancho. we brought it to them. Later that day they said it would be bout 500 for a control arm thats cracked. But it's still pulling so they need to work on it. Later that same day they called and said it would be another hundred and something for another part. they were really sorry but they are trying to fix it but they keep find problems. We went down to pay and see it is was down. when we got there they were test driving it. but told me the bill was now eight hundred and something. I was annoyed but just wanted my truck fixed. however when they were done with the test drive he said it's better but not perfect and ask for more time. we let them keep it a few more days but when we would call for updates it was just a run around.
I had a gut feeling something was wrong so we went down and said we just want the truck back. they gave us a speech about how it's a process and we should turn it into insurance because the whole front end on the passenger side needs to be replaced. I said hell no and took my truck home on the way I noticed if you hold the wheel level it now went to the left and it you let go it quick pulled to the right. so I had to fight to keep it straight. I also notice when I got home they banged my drive side door frame so I am missing paint along the door
we called a relative worried bout the truck and not sure where to go or what to do.
He told me to take it to Arrow Alignment and they would take a look. He sends all his customers there that have issues with there alignments.
We made an appointment and took it in this morning. They are pretty far from me. the Mechanic talked to us for a few minutes and asked for some background about the problem.
he said the give him about an hour.
I went back to work fearing another big bill. but thankfully that didn't happen. I went down and he said he fixed it. that it was the alignment and also the wheel as it had worn wrong because of how I had been having to drive it. Then the most unexpected thing happened. he didn't charge me a dime and said I had already paid enough and he was sorry it was so much trouble to get fix.