Pulled on to the lot 3 weeks ago wanting to look at the latest bmw was offering in their line up. My lease was up and I wanted to see what else was out there. Had an X5 in years past and enjoyed it.
I don't dress up on weekends and perhaps the classic don't judge a book by its cover kicked in but after getting out of my 2015 Mercedes ML in my flip flops and shorts I began to walk around the lot. Looked around for nearly 20 mins and even approached the front door where all the sales people hang out on their phones not wanting to even give me the time of day Let alone answer any questions. I even pronounced loudly as I was walking back to my car...."thanks for all your help" which was met with smart ass smirks.
I am a sucker for customer service and received zero at this dealership. I was ready to buy something but they clearly did not want to sell to me. Shame as I enjoyed my bmw previously
With this lack of customer service, it reaffirms my faith in why I went down the street and bought a brand new E class
For me to leave a negative review, you have to really upset me. This however did not really upset me as much as I think management deserves to know how their sales folks lack of interest cost them 75k+ that day. As a VP myself, I would appreciate someone telling me of an employee of mine being that way. Very disappointing from a major brand like bmw
Customer service wins every time.....period