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| - I typically don't write reviews, but after my experience at VW of South Charlotte, I felt compelled to do so! Hands down, this is the best dealership I have ever dealt with. They make you feel like a person, and express interest in what you actually want, instead of looking at you like a dollar sign. It started by me browsing the internet, looking for a new car. I found a vw that I was interested in, submitted my info, and was off to the races. I had a phone call the next morning, and set up an appointment to talk numbers and see the car. On a whim I went in a day before my appointment, to get some general information. Matt stepped up and helped me as if he was getting the sale, even though my consultant was Kent McClure. The whole process was spectacular. I came back to meet Kent , look at the car, and start talking numbers. Kent was awesome. Low pressure, personable, professional, and really helped me get the vehicle that I wanted. He immediately went to work with his finance team, getting me a lower apr that I even expected. ( this was on their own fruition, as I had already agreed to a set apr. They actually got me a better deal that what I expected without even asking them to.) That really sunk in to me that they actually are about the driver, and customer service. Buying the car was fast and easy. They had everything set up before I got there, took care of the plates, and I was out the door in under an hour with my new car. I was very late to my appointment, and Kent McClure stayed way past his scheduled time just to make sure that everything went well, and to thank me. 3 weeks into owning the car , I have received follow ups from them making sure that everything is going well and that I am enjoying the car. I had to take the car to get a headlight changed, and they got me right in , and the service team was as awesome as the sales team. Being that I am in service industry myself, I thought they deserved to get a great review, seeing as they deserve it. A big " thanks " to the whole VW of south Charlotte team, and a special thanks to Kent McClure for being awesome. Happy anniversary , by the way! My advice to you? If you are shopping for a VW, this is the only place worth buying from. Spectacular service from beginning to end. When it's time for me to trade in , I know I'll be going back to Vw of South Charlotte. Great job guys ( and ladies)
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