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  • I recently had a disappointing experience at Schmitt's that will force me to do my future business elsewhere and to stop recommending them to friends. My husband gave me a diamond pendant for our 10th anniversary in March. The necklace got snagged and the clasp needed to be repaired. I brought it on Tuesday, May 19th and was told it would be ready the day after Memorial Day. To my excitement I received the call that it was ready on Friday. I went in to pick it up and as it lay on the counter, I noticed right away that the chain seemed longer. I mentioned that to the employee and she said, "Oh no, we don't switch chains here." I thought okay, maybe it just seems longer but it's actually not. I put it on in the store but it still seemed different and I was trying to talk myself into it. I looked at pictures of myself wearing the necklace when I got home and asked a couple of people and I was certain this was a noticeably longer chain. We contacted the jeweler where we purchased the necklace. They confirmed my suspicions. The original chain was 18 inches and the one that was returned to me was 19 inches and slightly thicker. My husband and I returned to Schmitt on Tuesday, the 26th and was helped by the same employee. She once again said to me, "We don't switch chains." Obviously they did and there was no explanation as to what happened. Where was my original chain? I wanted to swap out the chain (since I wasn't getting my original chain back!) for something shorter and more the thickness of my old chain so I went to try on a similar chain that was in the 18in box and that chain was very tight. We measured it,16 inches. A 16 inch chain in the 18 inch box. Clearly details are not their strong suit. They ended up adjusting the chain they gave me. Not the ideal result but the best they could do. I wasn't willing to wait for them to order a replacement at this juncture. Unfortunately, I didn't think of this until I left, but I should have asked for a refund. Technically it should have been offered to me to begin with!
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