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  • We ordered a pitcher of frozen margarita. The bartender finishes taking our drink order and before leaving he asks, "On the rocks or frozen?" I confirmed, "Frozen." Later he brings back a pitcher on the rocks. So I remind him, we wanted frozen. He takes the pitcher, pours it in the blender, blends it, and pours what fits back in the pitcher. Half is left in the blender, meaning half of the alcohol we are paying for is still in the blender not to mention the mixture is now watered down and foamy. When we asked for the remaining half he said, "No, the pitcher is full that is what you get. I asked for the manager and he pointed him out. As I walked to the manager, he sprinted ahead of me to give his side of the story in Spanish. When he was finished, the manager turned to me and asked, "what's the problem?" So I informed him that we were leaving as a result, to which he argued, "But the glass was full?" I responded, "I am not here to debate, I'm simply informing you as a courtesy that we are leaving." As a customer I'm not literally paying for the bartenders mistake. The fact that the manager had his mind made up after hearing the bartenders side of the story first and was abrasive did not sit well with me. We will not return.
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