My family and I stayed here for a weekend in July. And was pleasantly pleased with this hotel and the staff.
Even though they were at 95% capacity the night before due to a conference across the street, they were able to accommodate us 5 hours before check-in time. They did give us a choice of 1) a room that had handrails in the restroom or 2) wait for a few hours until a room is available.
Handrails? Not a big deal...so we checked in, went up to the room and relaxed.
This location was placed walking distance from everything we needed to do. We walked 2 blocks to an Italian Restaurant for dinner and then went to Lucky Strikes to play video games with the kids, had yogurt at Yogurt Time and walked back to the hotel. The next morning we went across the street for breakfast and went to the Phoenix Convention Center afterwards.
Would I stay here again? Yes.