After coming here twice and hearing a horror accident from my friend last month... I've decided to skip Serissa and go elsewhere for my BBT needs.
Both times I came - one early afternoon and one busy Saturday evening, they were out of the large tapioca balls.... the reason I was first enticed by this place was because their drinks offered a mixture of large and small tapiocas.... the fact that both times I was left with one option really lets me down.
The first time - I came for a red bean black tea which was partially blended and I was overall pretty happy (minus the combo tapioca). none the less, a little disappointed but willing to give it a second chance.
second time, I came for one of their special drinks and it clearly did not state that milk was included as one of their ingredients. When one of their items clearly states: MILK TEA, and one does not indicate MILK, I would assume that THERE IS NO MILK!
That clearly was not the case and I ended up with a drink that I was not expecting to get. That being said and the lack of large tapioca balls really was the last straw.
Won't be coming back any time soon .... there are way too many competitors to keep me loyal.. especially when I am not satisfied at the end of the day.