I initially scheduled a massage for a Saturday with a female massage therapist. They called on Saturday morning to tell me that three of the massage therapists had called out sick. I rescheduled for Sunday afternoon, and when I showed up for my appointment, I had been rescheduled with a male massage therapist. I am uncomfortable with a male massage therapist, which is why I had requested a female massage therapist. I asked to cancel my appointment and not rebook it (as this would have been the second rebooking), and they did not seem concerned with my satisfaction. I will never come back.