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  • I generally dislike Holt Renfrew because I find that no matter what store I go to, they treat me like garbage. I tend to avoid going unless it is absolutely necessary. My last trip here was a pleasant experience. I came to get a BKR water bottle after hearing they had stocked some of the recent colours. I asked a woman behind an accessories counter and she pointed me in the direction and then two other sales people assisted me. They were friendly and I had a nice shopping experience. That being said, I had to ask each and every time. When I was looking at sunglasses, no one bothered with me. When I was looking for the water bottle and it was obvious I was looking for something, I again had to seek someone out and ask. Finding the perfect sales person equilibrium is not easy. I've worked in retail at a higher end store and I know that sometimes a hello can get you a hello back or a whole bucket of haterade BUT HR needs to up its game with Saks coming and defining a well orchestrated customer service strategy should be on the agenda.
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