Update - Jalyn, manager, had given me a call regarding my experience.I must say, she went above and beyond to listen to my concerns and let me voice them without interruption. She was very caring and empathetic to my feelings, and for that, Thank You!
Jalyn, you have personally restored my faith in this hospital and I will do my best and give it another go, should the circumstances arise that I need emergency care.
Thank you!