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  • I've been a customer with Tom Prezkop's office since 2008. I am very disappointed in their customer service since Adam left this office. I have already changed our Car Insurance and Homeowners Insurance Policies to another agent because I refuse to deal with their less than superior customer service anymore. They rarely answer the phones at this office so plan to leave a voice mail. I am lucky to get a return call and if they take the time to return my call it's often right before they close. My monthly payment fluctuates every single month often increasing $20+ a month. When I called to inquire about the ever increasing costs Tom himself surprisingly answered the phone with an abrupt "HELLO!" When I questioned whether or not I had reached State Farm due to the unprofessional greeting I was given he explained "the phones were being wacky"...Tom proceeds to explain it is common and normal for my monthly costs to fluctuate and the only way to ensure my cost does not increase is to pay the full 6 month premium upfront. The latest increase on our account is $17.02 which I was fully aware was partially due to a recent accident which totaled the vehicle. However, Tom proceeds to ask me in the most demeaning tone "don't you think having a 2012 vehicle at the beginning of this year and changing to a 2016 vehicle might increase the cost?" Well, yes I do I understand this. However, it does not answer why the previous 7 MONTHS the cost has fluctuated without any changes made to our account. I personally feel this particular State Farm office is beyond unprofessional and unethical in the way they do business. I would not recommend them to anyone ever.
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