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| - I'm writing this review from my perfectly working laptop that was fixed by....HP, after this place destroyed it. First of all, this place BUYS their five star reviews. The number of reviews fluctuates drastically from day to day (how do you have less reviews one day than you did the day before?) and I have noticed that a recently written review will sometimes be gone the next day. It's because Google is going in and deleting the fake reviews.
Now to my computer. This place was an absolute nightmare. I brought my computer in on a Tuesday for a hairline crack in the screen that was affecting the touchscreen capability. I needed a new digitizer. Alex told me it would likely take 1-3 days for the part to come in but that he would call me within the hour (after he ordered the part) to confirm this because sometimes it is backordered. No one called me so I called a few hours later and left a message. No one called me back so I called again a few hours after that and he said he had called the wrong number. I chalked it up to an honest mistake. He said the part was coming from California so it would get here likely either Saturday or Monday.
Those days come and go and I don't hear from them. I called them on Monday and left a message and got no response. I called multiple times on Tuesday and they never answered the phone or returned my messages. Finally, at the end of the day, I called many times and finally got through. I was told that Alex had tried to call me and the call didn't go through (which I don't believe for a second at this point). This was around 6pm and they said the mail hadn't come yet so the part hadn't arrived yet (it's 6pm and the mail hasn't come yet?).
They never contacted me on Wednesday, so I called them in the evening. They said they hadn't received the part yet but again said they tried to call me and it didn't work (why even bother lying to me?). At this point, I decided I didn't trust them to fix my computer with the run around they were giving me (I was also thinking they probably ordered a used part from China or eBay and that was why they didn't know when the part was coming. They also told me they would "message" the post office and try to get them to deliver it earlier...yeah right. You're going to get the United States Postal Service to come early?).
On Thursday morning, I go into the shop to take my computer back with plans to take it elsewhere and they tell me they need an hour to put it back together. WHAT?! You mean to tell me that my computer has been laying open and in pieces for two weeks, exposed to dirt and dust getting into the inside? That's how they decided to store it? I'm furious at this point and I tell them I will be back promptly in an hour. They called me a while later and told me the digitizer arrived and they wanted to put it in. WAY against my better judgement, I agreed to let them install it as I just wanted my computer back. They called me a while later and told me that it actually wasn't the right part. I told them forget it, to put my computer back to the way it was when I dropped it off TWO WEEKS prior and that I would come pick it up. They told me that they couldn't do that because the old digitizer had to be "broken" out. I understand this but you mean to tell me that you didn't realize that you had ordered the wrong part until AFTER you break my computer?!?! I come pick it up and it looks like someone took a sledgehammer to it...the screen is completely smashed, big pieces of it are missing, and it won't even turn on.
I immediately called HP and arranged for the professionals to fix it at their headquarters...who by the way told me there was no reason whatsoever for my screen to be in the condition that it was...that yes, a digitizer needs to be "broken" out of the computer to remove it but there was no reason for my screen to look like it had been part of a crime scene. I'm reporting this business to the Better Business Bureau. These people are SNAKES! AVOID!!!!!
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