I've been loyal to Third Federal Savings since I got my first job at 15 shelving library books and needed to start a savings account.
I'm a loyal customer because they have high interest rates and minimal fees. When I say minimal, I mean almost none. When I first started my account as a teenager I didn't have to worry about minimum balance and I still don't.
The service is friendly and the locations are convenient There is a branch in most cities in Northeast Ohio. I've worked with them on little stuff like starting an account to big stuff like refinancing our house and they were patient and incredibly helpful.
The newer building don't have drive throughs but they do have at least 6 teller windows open every day. I'm a little old fashioned when it comes to my money. I still go into the bank to get money and cash checks. It works for me.
I recommend Third Federal to anyone looking for good service from a responsible bank without a bunch of silly fees.