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| - The people who work here are extremely unprofessional. There's a reason why the place is always empty.
I've been here twice: once with my wife, and on the chicken nachos they put way too many beans and not much chicken at all.
The second time is what I'm more upset about. My wife put in an order through Paypal for two burritos, mine being the nacho burrito with NO VEGGIES. ETA to pick up was 10-30 minutes. I get there after 20 minutes and tell them that I'm there to pick up the order, and I'm met with confused faces. Serves me right for ordering in the afternoon and making the employees get off their phones!
They go to a printer and see the order and tell me that it's going to be a few minutes. Fine, I brought a refill cup anyway. I went to get some lemonade for my wife and once again, the spout for both the Hi-C and lemonade are gunked up and there's no water coming out, only syrup. I tell the person at the front and she holds the button for a few seconds and water finally comes out. Really?
I get my burritos and go home. Immediately I notice that there are jalapenos in it. Not terrible, but whatever. I opened the burrito to take it out and notice that the volume is almost all black beans, with NO chicken at all. Here's what is advertised with the burrito:
"It's Spicy! Fire-grilled all white meat chicken, Jack & cheddar cheese, vegetarian black & pinto beans, Baja rice, Smoky Queso Fundido, jalapenos, tortilla chips and Salsa Crema wrapped in a warm flour tortilla with your favorite protein."
Let's go through the list:
Fire grilled all white meat chicken: NOPE
Jack and Cheddar cheese: MINIMAL
Black and pinto beans: Almost all black beans, little pinto beans
Smoky Queso Fundito: NOPE
Jalepenos: YES when I didn't WANT ANY
Tortilla chips: Yes
Salsa Crema: NOPE
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Makes me curious if the people who work here are either stupid, incompetent, or just don't know what they're making. Either way, when I pay $7 for a burrito with CHICKEN IN IT I'd like to get some CHICKEN.
I don't know if they get their chicken from Cuba and there's an embargo or what, but this place ALWAYS skimps on chicken. It's baffling.
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